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FREQUENTLY ASKED QUESTIONS

  • What do I need to provide when i scrap my car?
    When you use our scrap my car service we will need the following from you, Keys, registration document (V5C), locking wheel nut key if your scrap car has alloy wheels, any other paperwork you may have for scrap car.
  • How do I receive payment for my scrap car?
    We pay instant bank transfer which will clear immediately before the scrap car is taken.
  • How long does it take to remove my car?
    Usually, it takes between 5 – 10 minutes to load your scrap car onto our recovery vehicle. It may take longer depending on the location of your car and how difficult it is to remove your car.
  • Do I need to be present when you arrive to collect my scrap car?
    As the registered keeper of the scrap car, you do not have to be present when we collect your scrap vehicle. So you can ask a family member, friend or neighbour to help you. As long as our driver has access to the car and can take care of the paper work, this is all we need.
  • I have lost the keys to my scrap car, can you still collect?"
    Just leave it to us. When we contact you to confirm your details, please inform us of any obstructions or height restrictions that may make it extra difficult to recover.
  • I do not have a log book/V5C/registration document can i still scrap my car?
    Don’t worry, it’s not a problem, it just means that you will need to prove to us that you are the owner of the car in order for us to stay on the right side of the law.
  • What is a registration document?
    A registration document (V5C/log book) is the document issued by the DVLA usually to the owner of the scrap vehicle or the person/ company who is responsible for the vehicle.
  • Do I have to prepare my scrap car for collection?
    No, just make sure you take out any personal belongings, gather any paperwork you have for your car, remove house keys from the key ring.
  • Do I need to contact the DVLA when you collect my scrap vehicle?
    No, we notify the DVLA that you no longer own the scrap car, we take care of all the paperwork on your behalf regarding the collection.
  • Is the price guaranteed for my car car?
    Yes all prices are guaranteed subject to the vehicle condition and all vehicles must be complete with an original catalytic convertor unless mentioned before receiving a quote.
  • Do you sell car parts?
    No.
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